Darren (Branch Manager)Branch Manager CamberleyConsultation FeedbackConsultation FeedbackTo continuously improve the quality of our service we are seeking your feedback. Your opinion is critical to the success and development of our business & our questionnaire should take no more than a few minutes to complete. Did the consultant look smart and well presented?* Yes No Did the consultant arrive on time?* On time Early but communicated Late but communicated Early and no communication Late and no communicationDid the consultant discuss different options that would suit your windows?* Yes No I knew what I wanted Did the consultant offer advice on fabrics and colours to suit your needs?* Yes No I knew what I wanted How well do you feel that the consultant understood your needs?* Very well Quite well Neutral Slightly Not well at all What products were discussed during you consultation?* Plantation shutters Wooden venetian blinds Roller blinds Vertical blinds Aluminium venetian blinds Roman blinds Curtains Pleated blinds Were you shown a physical sample of our products?* Yes No Did the consultant explain how the products would be fitted?* Yes No How would you rate the consultants knowledge on the products discussed?* Very knowledgable Quite knowledgable Neutral Basic knowledge Required further training Did the consultant discuss any of the following child safety points?* Safe by design Integrated safety devices Placement of cleats or tensioning devices Safe placement of blinds and furniture Did the consultant put you under any pressure to proceed?* Yes No Did the consultant discuss any of the following points our service?* Our free, no pressure quotation Our free fitting Our 3 year guarantee We offer a 2% settlement discount Our payment terms How would you rate your experience today?* Very pleased Pleased Neutral Unhappy Very unhappy Based on your experience today would you recommend us to your friends and family?* Yes No Have you had any quoted from any of our competitors?* Yes No Please specify competitor/sBased on your experience today, how would you describe our product quality compared to our competitors? Quite a bit better Somewhat better About the same Somewhat worse Quite a bit worse Compared to our competitors, are our prices higher, lower, or about the same? Quite a bit higher Somewhat higher About the same Somewhat lower Quite a bit lower Do you have any other comments, questions or concerns?Name First Last PhoneEmail Would you be happy for us to share your feedback with the team? Yes No
