Vicki (Branch Manager)Vicki – Branch ManagerService FeedbackService FeedbackTo continuously improve the quality of our service we are seeking your feedback. Your opinion is critical to the success and development of our business & our questionnaire should take no more than a few minutes to complete. Did the assistant look smart and well presented? Yes No Did the assistant discuss different options that would suit your windows? Yes No I knew what I wanted Did the assistant offer advice on fabrics and colours to suit your needs? Yes No I knew what I wanted How well do you feel that the assistant understood your needs? Very well Quite well Neutral Slightly Not well at all How would you rate the assistants knowledge on the products discussed?* Very knowledgable Quite knowledgable Neutral Basic knowledge Required further training Did the assistant put you under any pressure to proceed? Yes No Did the assistant discuss any of the following points our service? Our free, no pressure quotation Our free fitting Our 3 year guarantee We offer a 2% settlement discount Our payment terms How would you rate your experience today?* Very pleased Pleased Neutral Unhappy Very unhappy Based on your experience today would you recommend us to your friends and family?* Yes No Do you have any other comments, questions or concerns?Name First Last PhoneEmail Would you be happy for us to share your feedback with the team? Yes No
