Neil Head InstallerFitting FeedbackFitting FeedbackTo continuously improve the quality of our service we are seeking your feedback. Your opinion is critical to the success and development of our business & our questionnaire should take no more than a few minutes to complete. Did the fitter look smart and well presented?* Yes No Did the fitter arrive on time?* On time Early but communicated Late but communicated Early and no communication Late and no communicationWere you products fitted to your satisfaction and as agreed?* Yes No Were the products fitted level to the window or as discussed?* Yes No Did the fitter work in a clean and tidy way?* Yes No Did the fitter show you haw the products operated?* Yes No Were you encouraged to try each of the products to check they function correctly?* Yes No Were you encouraged to inspect each of the products?* Yes No What products were fitted? Shutters Wooden venetians Aluminium venetians Roller blinds Vertical blinds Roman blindsWere you shown how to operate the doors using the styles?* Yes No Were you shown how to tilt the louvres correctly?* Yes No Did the fitter explain the louvre tightening screw and its use?* Yes No Were the trims fitted & finished neatly?* Yes No Were the shutters neatly caulked in and did the fitter explain not to touch until dry?* Yes No Were you shown how to relink the child safety bean if applicable?* Yes No Did the fitter show you how to relink the child safety cord links?* Yes No Were you shown how to put the child safety consolidator back together?* Yes No Did the fitter fit a child safety cleat?* Yes No Did the fitter fit a chain tensioner?* Yes No Have the wood pelmets been cut neatly?* Yes No Do the pelmets fit snugly to the wall?* Yes No Are all of the cords neat and tidy?* Yes No Was it explained how to release the cord lock mechanism if it is pulled to tight?* Yes No How would you rate your experience today?* Very pleased Pleased Neutral Unhappy Very unhappy Based on your experience today would you recommend us to your friends and family?* Yes No What was the key factor in making your decision to proceed/not proceed?* Product Service Price Have you had any quoted from any of our competitors?* Yes No Please specify competitor/sBased on your experience today, how would you describe our product quality compared to our competitors? Quite a bit better Somewhat better About the same Somewhat worse Quite a bit worse Compared to our competitors, are our prices higher, lower, or about the same? Quite a bit higher Somewhat higher About the same Somewhat lower Quite a bit lower Do you have any other comments, questions or concerns?Name First Last PhoneEmail Would you be happy for us to share your feedback with the team? Yes NoCAPTCHA
