VickiSenior Customer ConsultantConsultation FeedbackConsultation FeedbackTo continuously improve the quality of our service we are seeking your feedback. Your opinion is critical to the success and development of our business & our questionnaire should take no more than a few minutes to complete. Did the consultant look smart and well presented?* Yes No Did the consultant arrive on time?* On time Early but communicated Late but communicated Early and no communication Late and no communicationDid the consultant discuss different options that would suit your windows?* Yes No I knew what I wanted Did the consultant offer advice on fabrics and colours to suit your needs?* Yes No I knew what I wanted How well do you feel that the consultant understood your needs?* Very well Quite well Neutral Slightly Not well at all What products were discussed during you consultation?* Plantation shutters Wooden venetian blinds Roller blinds Vertical blinds Aluminium venetian blinds Roman blinds Curtains Pleated blinds Were you shown a physical sample of our products?* Yes No Did the consultant explain how the products would be fitted?* Yes No How would you rate the consultants knowledge on the products discussed?* Very knowledgable Quite knowledgable Neutral Basic knowledge Required further training Did the consultant discuss any of the following child safety points?* Safe by design Integrated safety devices Placement of cleats or tensioning devices Safe placement of blinds and furniture Did the consultant put you under any pressure to proceed?* Yes No Did the consultant discuss any of the following points our service?* Our free, no pressure quotation Our free fitting Our 3 year guarantee We offer a 2% settlement discount Our payment terms How would you rate your experience today?* Very pleased Pleased Neutral Unhappy Very unhappy Based on your experience today would you recommend us to your friends and family?* Yes No Have you had any quoted from any of our competitors?* Yes No Please specify competitor/sBased on your experience today, how would you describe our product quality compared to our competitors? Quite a bit better Somewhat better About the same Somewhat worse Quite a bit worse Compared to our competitors, are our prices higher, lower, or about the same? Quite a bit higher Somewhat higher About the same Somewhat lower Quite a bit lower Do you have any other comments, questions or concerns?Name First Last PhoneEmail Would you be happy for us to share your feedback with the team? Yes No
