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Join Our Team as a Customer Service Manager

We’re seeking a dedicated Customer Service Manager to lead our customer service team and ensure top-notch service delivery for our high-quality window coverings.

We have a clear 5 year growth strategy for our Brands and are looking for someone who can help drive the businesses to sucess, the sucessfull candidate that asssits in achieving our goals can expect significant career growth.

Do you want to be part of something special?

Current Job Openings

Customer Service Manager – Blinds, Shutters & Curtains

Location

Surrey and Berkshire (Farnham GU9 and Wokingham RG41)

Salary

£32,499 per annum + Circa 20% bonus

On completion of probation period

Position Requirements

  • Dealing with a high-end range of blinds, shutters, and curtains.
  • Managing a team of 5 to 8, including office, fitting, and surveying teams.
  • Overseeing inbound & outbound activities, returns, complaints handling, reporting, and quality checking.
  • Coaching & developing the team, setting KPIs, and driving improvement.
  • Ensuring exceptional customer service delivery.
  • Assessing and managing service escalations.

What We're Looking For

  • Customer service experience, managing a team.
  • Experience within the blinds, shutters, and curtains sector is advantageous.
  • Experience with Driving quality TrustPilot and Google reviews.
  • Confident in dealing with customers over the phone.
  • Commercially minded.
  • Excellent presentation skills & time management.
  • Resilient & hardworking personality.
  • Excellent written and verbal communication skills.
  • Self-driven, results-oriented with multi-tasking abilities.
  • Robust, positive outlook and team player.
  • IT literate.

Chris de Carteret

Chris de Carteret is the visionary founder of Home County Retail Ltd. With over 14 years of experience in the window coverings industry, Chris has been instrumental in establishing the company as a leader in high-quality blinds, shutters, and curtains. Under her leadership, the company has expanded its brand portfolio to include Surrey Blinds & Shutters, Berkshire Blinds & Shutters, and Hampshire Blinds & Shutters. Jane’s commitment to excellence and customer satisfaction has driven the company’s growth strategy, ensuring that every product meets the highest standards of quality and craftsmanship. His passion for beautiful, functional design and her dedication to professional service have earned her a reputation as a trusted expert in the field.

Join Our Team as a Customer Service Manager

Are you ready to take your career to the next level? Home County Retail Ltd is seeking a dynamic and experienced Customer Service Manager to lead our dedicated team. If you have a passion for delivering exceptional customer service and a background in the blinds, shutters, and curtains industry, we want to hear from you! Join us in our mission to provide beautifully tailored window coverings and help drive our brands to new heights. Click the button below to apply.